What is personal information?
Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
How do we collect personal information?
Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either by email, telephone, in person, or when you visit our website. We may request information about you when you purchase or make inquiries about our tour packages, products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.
What personal information do we collect?
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, (if any) and travel and tour restrictions relevant to your travel arrangements.
We also collect information that is required for use in the business activities of This Way Africa, LLC, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.
We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.
We may collect information about overall user activities online such as the number of unique visitors, pages accessed most frequently or the search terms entered. This information may be tracked through your Internet Protocol (IP) address, a number that is automatically assigned to your computer whenever you surf the Web. When you request a page from our site, your IP address may be logged. We may also collect information through the use of a cookie, which is a small data file that Web sites store on your hard drive when you visit them. Most web browsers are set to accept cookies however you can adjust your browser settings to refuse or alert you when cookies are being sent. However, some parts of our sites, may not function properly if you choose not to accept cookies. We use information to improve your user experience by determining which areas and features are most popular and which may need to be improved. This Way Africa does not use IP addresses or cookies to record or retrieve any personal information from your computer.
How do we use personal information?
We will use your personal information to provide you with travel and travel related products and services. We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
- Identification of fraud or error;
- Regulatory reporting and compliance;
- Developing, improving and marketing our products and services;
- Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you or to involve you in market research and
- Internal accounting and administration.
Is your personal information disclosed to third parties?
We may disclose your personal information:
- As permitted or required by law;
- to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
- to our third party service providers as well as to our related entities;
- to third parties such as hotels, transfer companies and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your travel arrangements.
- If we believe that the health or safety of another person or the general public may be compromised.
Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. We only provide your name and your local contact details if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, etc.). We do not provide them with your email address or any other personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
We use third party vendors for email delivery and web analytics purposes, in order to improve your user experience and deliver you the most relevant content from This Way Africa. These vendors never share or sell your personal information.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Should you no longer wish to receive information on direct mail promotions and services we think may be of interest to you or participate in market research, please contact our customer support service. If you would like to unsubscribe from the email newsletter please e-mail ‘unsubscribe’ to firstname.lastname@example.org
This Way Africa, LLC has partnered with reputable third parties to offer our site visitors a variety of products and services. This means that our website may contain links to, or framing of, external web sites. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than us. We are not responsible for the privacy practices or the content of such sites and therefore, make no warranties and accept no liability in relation to material contained on these. We encourage you to read the privacy statements of any linked or framed web site before submitting any personal information.
Feedback / Complaints
We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us here
Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.